What to expect

We know that seeking help can be a difficult and scary process... We are here to help. 

1. Make an appointment

We are happy to help you with any questions or requests regarding our services. Please contact us via phone or email for your preferred date and time to make an appointment.


 2. What to bring


3. Consultation

Our doctors will perform a comprehensive assessment of your symptoms before reaching a formulation and diagnosis. 

A new case consult usually lasts between 45 minutes and an hour. However, this can vary according to your needs.


4. Investigations and examination

Depending on your medical condition, further examination and/or blood or imaging tests may be necessary. 

If the need arises, this will be discussed with you.


 5. Discussion and treatment

We believe in personalized, evidence-based biological, psychological and social approaches in achieving mental wellness for you. 


6. Follow up

Follow up appointments are scheduled according to both our clinical recommendations as well as your personal preference.

Confidentiality

We take the utmost care in preserving patient confidentiality. Since digitising our records about 10 years ago, our clinic utilises a software called Clinic Assist. The company managing the software - Assurance Technology Pte Ltd, is a leading healthcare information technology partners in the region and the largest clinic system provider in Singapore and has an excellent track record and credentialling. Our clinic records are not accessible by any other organisations in the public or private sector. 

A Collaborative Effort

A common concern that patients have is that seeing a psychiatrist equates to having to take medication. Although psychiatrists have unique expertise in the prescription of psychotropic medication, Dr Chan and Dr Tay adopt a holistic, biopsychosocial approach to the assessment and treatment of any mental health conditions, including elements of individual psychotherapy and counselling.

Treating mental health conditions often requires a collaborative effort. Our clinic has extensive partnerships with other multidisciplinary teams, such as therapists from The Psychology Practice and Mindwhatmatters. Many of our patients are also concurrently seeing a therapist.